Standard shipping delivery time frames
Orders shipped via standard shipping are delivered within 7 business days. Most standard orders are processed and shipped within 1 to 2 business days, depending on product availability. We charge a flat fee of $7 for postage and GST is included. Please note: orders are shipped and delivered on business days only.
Order enquiries and payment options
If you have any urgent questions about a product, please ring 021 817 633. We are available from Monday to Friday, from 10am to 4.30 pm. If you have any questions about your order, please contact customer care at info@sportsinjuryclinics.co.nz. You can pay for your online order via our PayPal system, using either Visa or Mastercard. www.paypal.com
Online store returns policy
- We offer a 30-day money back guarantee on all our online store products except discontinued items. The guarantee is valid from the shipping date. This means, if for any reason you are not completely satisfied, you can return the products to us for a full refund of the purchase price.
- We recommend that you send your return via Registered Parcel Post, for your protection and to insure prompt delivery. Shipping fees are not refundable.
- Please return the product to Sports Injury Clinic Ltd, 950 East Coast Rd, Auckland 0632.
- Be sure to enclose a copy of your packing slip and the reason for your return. The estimated refund time is 10 to 15 business days from the receipt date. To ensure that your returns remains eligible for a refund, please have the package return postmarked before our 30-day money back guarantee expires.
Privacy policy
Thank you for visiting www.sportsinjuryclinics.co.nz. Your privacy is important to us, so to better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used on our website
The information we collect
On the Sports Injury Clinic Ltd website you can order products, read about our products, our ethics, our vision or participate in one of our online forums and blogs.
The types of personally identifiable information that may be collected at these pages include: name, address, e-mail address, telephone number, credit card information, and information about your interests in and use of various products and services.
How Sports Injury Clinic Ltd uses information
We may use the information you provide about yourself to fulfill your requests for our products, and services or to respond to your inquiries about our offerings.
We may also offer you other products or services that we believe may be of interest to you.
We sometimes use this information to communicate with you, such as to notify you when we have released a new product or for giveaways etc. we make changes to our subscriber agreements to fulfill a request by you for an online newsletter. The information we collect in connection with our online forums and communities is used to provide an interactive experience and feedback on our products. We use this information to facilitate participation in these online forums and communities and, from time to time, to offer you new products or to attend special events.
We sometimes use the non-personally identifiable information that we collect to improve the design and content of our site and to enable us to personalize your Internet experience.
We also may use this information to analyze site usage, as well as to offer you products or services.
We will disclose information we maintain when required to do so by law.
We will also disclose such information in response to a law enforcement agency’s request.
Employees of Sports Injury Clinic Ltd who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Notice by, for example, not using the information for any purpose other than to carry out the services they are performing for Sports Injury Clinic Ltd.
Sports Injury Clinic Ltd may on occasion combine information we receive online with outside skin care information to enhance our ability to market to you our products or services that may be of interest to you.
Finally, Sports Injury Clinic Ltd will not use or transfer personally identifiable information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.
Cookies
To enhance your experience with our sites, many of our web pages use “cookies.” Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalize your experience at our web pages (e.g. to recognize you by name when you return to our site), save your password in password-protected areas. We also may use cookies to offer you products, programs, or services.
Our commitment to security
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.
How to contact us
If you have any questions or concerns about Sports Injury Clinic Ltd online privacy policy for this site or its implementation you may contact us here.